Frequently Asked Questions
Everything you need to know about your Outpost Western Store experience.
What is your return policy for boots and apparel?
We offer a 30-day return window for unworn items in their original packaging. Boots must be returned in their original box without scuffs on the soles, so we recommend trying them on on a carpeted surface.
How long does shipping take for domestic orders?
Standard shipping typically takes 3 to 7 business days. Expedited shipping options are available at checkout for those who need their western gear sooner.
Do you offer hat shaping or custom fitting?
Currently, our online orders ship with the factory crease. However, if you visit our physical Outpost Western Store location, our experts provide professional hat shaping and boot fitting services.
How do I know what size boot to order?
Western boots often fit differently than athletic shoes. We recommend ordering a half-size smaller than your standard sneaker size, but please refer to our detailed sizing guide located on each product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Are your leather products authentic?
Yes, we take pride in sourcing only high-quality, authentic leather and exotic skins from reputable brands. Every product is inspected for quality craftsmanship before it leaves our warehouse.